Our Courses
This course provides necessary basic knowledge about emotions, influence they have on our perception of the reality and interpersonal communication.
By completing this course you will:
- Learn to recognise and manage your own emotions
- Learn to recognise and manage emotions of others
- Learn insights on cultural differences of emotional expressions and body language and its influence on communication
- Enhance your behaviour analysis skills by practicing to collect and process valuable information from 5 communication channels
- Enhance your capabilities to handle emotionally charged conversations.
Course can be delivered in 2 or 4 parts online or face to face.
5 hr
6-12
€450 p/p (ex VAT)
Does what we intend to say match what people perceive? Sending a correct message is the key to any conversation and/or negotiation process.
By completing this course you will:
- Learn to recognise and manage various types of misunderstanding
- Learn techniques and approaches that will make you a remarkable communicator.
Whether you are a people manager, team lead, or a team member, you are providing feedback to your peers and subordinates regularly. How to give feedback constructively? How to encourage a positive outcome and do not hurt the feelings of others?
By completing this course you will:
- Learn types of feedback and biases traps
- Learn communication strategies
- Learn and practice to provide feedback successfully to different personality types.
Nowadays specialists and experts are hired internationally bringing on board benefits of different point of views, but also challenges of different attitudes and expectations regarding behaviours and communication styles.
By completing this course you will:
- Learn the theories and models around culture (Hofstede Model, Face, Hall model, language challenge)
- Practice to recognise and respectfully manage cultural differences in communication
- Learn what company culture means and how to craft and implement it successfully in your environment.
How to drive changes successfully? How to overcome reluctance and motivate others? How to craft a change mindset? How to make people feel confident during the change process?
This course will answer all these questions and provide you with a powerful plug-n-play framework.
By completing this course you will:
- Learn how to craft your change story
- Learn what emotions influence the perception of a change proposal and process, and how to manage them
- Learn how to involve people of different roles and seniority in the change process
- Get tools, techniques, and approaches to become a change master